Website FAQ

Product images on this website are copyright protected and may not be used without permission from Your Heart's Delight by Audrey's. We ask that you please do not use our imagery without requesting permission - action will be taken against violators.

When will I receive my order?
All orders are imported into our secure database once a day, at 6:45am EST.*
Orders will ship from our warehouse within 2-4 business days from receipt of your placed order**
To calculate the ETA to your destination, please add transit time:
The shipping transit time from our PA warehouse (17046) to your shipping address can be calculated using the FedEx Link below:
We ship via Fed Ex Ground (unless you specify another shipping method). If you need to have items shipped to your location by a specific date, please note this in the order notes when you view your shopping cart. (ex. Orders placed on Thursday 8:00am EST, will be received to our database FRIDAY at 6:45am EST)
*All orders placed after Friday 6:45am EST through Monday 6:44am EST, will be received into our database on Monday 6:45am EST.
**Please note that from Mid-June – October orders will ship from our warehouse within 4-6 business days.

What is your shipping/freight cost?
Shipping costs vary depending on the state or country you live in.  Please contact us to determine costs for your location.

What methods of shipping do you use? 
We use FedEx, UPS, and USPS. 

How do I become a customer?
To register as a customer, you must have a business and supply us with general information.  Please call us or click here to sign up.  You must also provide a copy of your state resale tax ID (NOT EIN).  We cannot grant you full access to our website or ship you an order until we have a copy of this document.  This is to protect Audrey’s and you, our wholesale customer, from unauthorized persons purchasing items you resale in your retail business. 

Where are the prices?
You must login to our website with a username and password to see prices.  Once you’ve logged in, prices will appear with each item.

I can’t find an item I saw on the website before.  Where is it?
The item is either temporarily out of stock, not in stock yet, or discontinued without stock remaining.

If an item is temporarily out of stock, how long until it will be available again?
Restocking time varies.  We do our best to reorder from our suppliers in a timely manner. 

I’m having problems with my e-mail address/password.  What do I do?
Scroll to the bottom of the Sign In (link) page.  You will be able to provide either your customer ID or password.  If you’ve forgotten your password, a temporary one will be e-mailed to you. If you’ve forgotten your e-mail, supply your customer ID, and the website will retrieve your address.  Customer Service will no longer have record of your username and password, so please use this website tool.

What are your warehouse shopping hours?
You are welcome to come and shop Monday through Friday, from 9 am to 4:30 pm.  We are closed all major holidays.

Can you direct me to restaurants and lodging?
You’ll find several hotels in the city of Lebanon on routes 422 and 72.  There are also hotels located off Interstate 81, exit 90 Lickdale.  Various restaurants are close to lodging. Lodging, Restaurants

I’ve purchased a business that’s registered with Audrey’s.  (1) I am changing the business name (2) not changing the business name.  What do I need to do to continue ordering from Audrey’s?
(1) Please email us at [email protected] or call to provide us with previous business name and the new name.  We will also need a copy of your sales tax ID. 
(2) Please email us at [email protected] or call to provide us with your name and contact information. We’ll also need a copy of your NEW sales tax ID.  We’ll create a new account for you.

I’m moving to a new location.  What should I do to update my account?
Please call or email us with you old and new business locations.  Make sure you indicate if the new address is just for shipping, billing, or if it’s both.  You can also update this information online in the “My Account” tab once you’ve signed in.  Go to your address book to add or delete addresses.

How can I check the status of my order?
Please call us at 717-865-6524 or email us at [email protected]

Is your website secure to enter my credit card info?
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number.

I saw two charges on my bank statement for my order. Why two?
When orders are sent to the warehouse to fill, the credit/debit card you provide is authorized for an estimated amount that includes product and shipping.  This is not a charge.  When your order is processed for the exact product and shipping amount, the authorization drops off your account.  It’s up to your bank or credit card company to decide the length of time it will take to remove a pre-authorization from your card.

What is your return policy?
We stand behind our services and will gladly take back any return due to Audrey’s error.  Please open and inspect your purchases promptly.  Claims for any damages must be made within 30 days from the invoice date.  Returns without authorization will be subject to a 15% restocking fee.  No COD returns will be accepted.

What is your pricing policy?
All prices are stated and payable in US dollars.  Prices are subject to change without notice.  We are not responsible for printing errors.

Is there a minimum amount for each order?
The minimum order for a new account is $250. The minimum for reorders is $100.  All items $2.50 or less also have a minimum order of 3.

What happens if some items on my order aren’t shipped?
All items are subject to availability.  If an item is unavailable, Audrey’s reserves the right to place it on backorder. We will only hold backorders that are $100 or more.  Backorders will be shipped as they become available.  If you don’t wish to receive backorder, please advise us at the time the order is placed or contact us to cancel.  If the backorder isn’t cancelled, we will not be held responsible for the freight charge on returned backorders. 
USA orders: no backorders less than $100 will be shipped.
Canadian orders: no backorders less than $200 will be shipped unless requested.

What are the payment terms available for invoices?
Terms are by credit card upon shipment.
If you’re requesting payment terms, please obtain an Application for Payment Terms to complete and return to Audrey’s.  Audrey’s will review your references to determine qualification for a line of credit.  Overdue invoices are subject to 1.5% interest fee per month.  If the account is placed for collection, the customer will pay all attorney and handling fees.  
Any check returned to the bank for any reason will incur a $35 service charge.  Audrey’s reserves the right to refuse personal/business checks or checks not payable in US dollars. 

When will the Early Bird Preview Items be available?
To view the dates of arrival of these items, please click on the item to see complete detailed information.

How do I clear or reset the cache on my web browser / mobile device?
Visit and follow the steps for you particular web browser. If you are having trouble with the search feature on our website or items not displaying correctly, clearing your browser cache should solve these issues.